Deskripsi Pekerjaan
Join our dynamic team as a Merchant Success Executive at Buku Warung and become a key driver in empowering local merchants through innovative fintech solutions. In this role, you'll build strong relationships with merchants across FMCG, telecommunications, and retail sectors, helping them optimize their business operations through our digital payment platform. You'll conduct regular merchant visits, provide product training, and identify growth opportunities while maintaining high customer satisfaction standards. This position offers a unique chance to make a tangible impact on Indonesia's digital economy while developing your sales and customer success expertise in a rapidly growing fintech environment.
Tanggung Jawab
- Acquire new merchants across FMCG, telecom, and retail sectors through targeted outreach and relationship building
- Conduct on-site merchant training and product demonstrations for Buku Warung's digital payment solutions
- Monitor merchant performance metrics and provide actionable insights for business growth
- Resolve merchant inquiries and technical issues promptly to ensure operational continuity
- Develop and implement strategies to increase merchant transaction volume and platform adoption
- Collaborate with cross-functional teams to enhance merchant experience and product features
- Prepare regular performance reports and market analysis for stakeholders
Kualifikasi
- Minimum 1-2 years of experience in sales, merchant acquisition, or customer success roles
- Proven track record in FMCG, telecommunications, or retail merchant sales
- Valid SIM C and access to a personal motor vehicle for merchant visits
- Strong communication and interpersonal skills with ability to build merchant relationships
- Problem-solving mindset with ability to address merchant challenges proactively
- Basic understanding of digital payment systems and fintech solutions
- Goal-oriented with demonstrated ability to meet sales targets
- Proficiency in Bahasa Indonesia and local dialects of Bengkulu region