Deskripsi Pekerjaan
Join AICORE Network Solution as a Microsoft 365 Helpdesk Specialist and become an integral part of our dynamic IT support team. This exciting opportunity allows you to leverage your technical expertise and language skills to deliver exceptional support to Japanese-speaking clients across Microsoft 365 environments. You'll troubleshoot complex issues, provide real-time solutions, and ensure seamless user experiences for enterprise clients utilizing SharePoint, Teams, OneDrive, and other Microsoft productivity tools.
We offer a competitive monthly salary package (Rp 5.8M - Rp 7.5M), comprehensive benefits, and clear career progression paths. As a key member of our support infrastructure, you'll gain exposure to cutting-edge cloud technologies while working in a collaborative environment that values innovation and professional growth. Our commitment to employee development includes regular training sessions on emerging Microsoft technologies and industry best practices.
AICORE Network Solution provides a multicultural workplace where your Japanese language proficiency is highly valued. You'll document technical solutions, maintain ticketing systems, and collaborate with global teams to maintain service excellence. If you're passionate about technology and customer service with fluency in Japanese, this role offers an exceptional platform to advance your career in IT support.
Tanggung Jawab
- Provide technical support to Japanese-speaking clients for Microsoft 365 applications including Outlook, SharePoint, Teams, and OneDrive
- Diagnose and resolve complex system issues through remote troubleshooting and ticket management
- Document all support interactions, solutions, and knowledge base contributions
- Collaborate with senior engineers to escalate unresolved technical problems
- Conduct Microsoft 365 training sessions for Japanese clients on new features
- Monitor system health and proactively address potential service disruptions
- Contribute to continuous improvement of support processes and documentation
Kualifikasi
- Native or business-level proficiency in Japanese (written and spoken)
- Minimum 2 years of experience providing Microsoft 365 technical support
- Strong troubleshooting skills across Microsoft 365 ecosystem (Exchange Online, SharePoint Online, etc.)
- Microsoft 365 certification (e.g., MS-900, MS-100) or equivalent knowledge
- Experience with ITSM tools (ServiceNow, Jira) and remote support platforms
- Excellent English communication skills for technical documentation
- Bachelor's degree in Computer Science, Information Technology, or related field
- Ability to work flexible hours including occasional weekends for critical incidents