Deskripsi Pekerjaan
Are you a retail enthusiast with a passion for digital growth? PT Cahaya Surga Hijab is seeking a highly motivated and detail-oriented Offline & Online Sales Operation Staff to join our expanding team in Jakarta Pusat. In this role, you will be the heartbeat of our omnichannel operations, ensuring a seamless shopping experience for our customers whether they shop in our physical boutiques or through our e-commerce platforms.
As an expert in both retail and digital sales, you will bridge the gap between offline store performance and online marketplace success. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to driving brand growth through operational excellence, inventory accuracy, and superior customer engagement.
Tanggung Jawab
- Manage day-to-day sales operations across both offline retail outlets and online e-commerce platforms (Shopee, Tokopedia, etc.).
- Maintain inventory accuracy by performing regular stock audits and reconciling offline/online sales data.
- Process customer orders, handle packaging, and coordinate with logistics partners to ensure timely delivery.
- Provide exceptional customer service through chat, social media, and face-to-face store interaction to boost conversion rates.
- Collaborate with the marketing team to execute promotional campaigns and product launches.
- Prepare daily, weekly, and monthly sales performance reports to analyze trends and identify growth opportunities.
- Maintain visual merchandising standards in physical stores and ensure product listings online are updated with accurate descriptions and high-quality images.
Kualifikasi
- Minimum Diploma degree in Business, Marketing, Management, or a related field.
- Proven experience as a Sales Associate, E-commerce Admin, or Retail Operation Staff for at least 1-2 years.
- Deep understanding of omnichannel retail strategies and local marketplace operations in Indonesia.
- Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and basic computer skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- High attention to detail and ability to work under pressure with minimal supervision.
- Willingness to work in a dynamic retail environment and flexibility to adapt to changing market demands.