Deskripsi Pekerjaan
PT Mustika Citra Rasa, a leading name in the Indonesian food and beverage industry, is renowned for its dedication to high-quality products and exceptional customer service. We are currently experiencing significant growth and are looking for a passionate and driven Operational Manager to join our family in Semarang, Jawa Tengah. This is a fantastic opportunity for an experienced leader who is ready to take full ownership of branch operations and drive tangible business results.
As the Operational Manager, you will be the cornerstone of our Semarang branch's daily success. Your main responsibilities will revolve around ensuring operational efficiency, strict adherence to Standard Operating Procedures (SOPs), and the seamless execution of business strategies. You will work hand-in-hand with the Branch Manager to plan, organize, and monitor all operational activities. From inventory management and logistics coordination to team supervision and customer satisfaction, your leadership will directly impact the branch's ability to meet and exceed its monthly targets.
We are seeking a proactive problem-solver with a hands-on management style. You must be comfortable analyzing data, preparing operational reports, and conducting regular performance audits. A focus on cost control and waste reduction is essential, as is the ability to maintain high staff morale and discipline. You will be accountable for maintaining a safe, clean, and productive work environment that reflects our brand values.
If you have a strong background in retail, F&B, or logistics management and are ready to take on a challenging and rewarding role, we invite you to apply. Mustika Citra Rasa provides a dynamic work environment where your contributions are recognized and your career can flourish.
Tanggung Jawab
- Oversee daily branch operations ensuring full compliance with all Company SOPs and quality standards.
- Collaborate with the Branch Manager to set operational KPIs and develop strategies to achieve monthly revenue and profit targets.
- Manage inventory levels, coordinate stock replenishment, and minimize waste through effective planning.
- Lead, mentor, and supervise a team of operational staff, promoting a culture of high performance and accountability.
- Conduct regular store audits, identify operational gaps, and implement corrective actions promptly.
- Handle customer complaints and feedback, ensuring swift resolution and service recovery.
- Prepare daily and weekly operational reports for management review and decision-making.
Kualifikasi
- Bachelor's degree (S1) in Management, Business, Industrial Engineering, or a related discipline.
- Minimum 3 years of experience in operational management, preferably within F&B, Retail, or FMCG sectors.
- Proven track record in implementing SOPs, managing teams, and achieving sales targets.
- Strong analytical skills with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent communication and interpersonal skills, with fluency in Bahasa Indonesia and basic English.
- Self-motivated, target-oriented, and capable of working under pressure in a fast-paced environment.
- Willing to be based in Semarang (Jawa Tengah).