Deskripsi Pekerjaan
Aimotion Sdn Bhd is seeking a dedicated Operations Executive (Marketing / Automotive Industry) to join our dynamic team. In this pivotal role, you will bridge the gap between our innovative AI-driven marketing solutions and our valued clients. We are looking for a detail-oriented professional who excels in customer support and process optimization within the automotive marketing sector.
As an Operations Executive, you will play a crucial role in ensuring seamless client onboarding and satisfaction. You will be responsible for managing documentation workflows and implementing process improvements that enhance operational efficiency. A key aspect of this position involves training clients on our proprietary AI digital marketing tools, empowering them to leverage data-driven strategies for their automotive businesses. If you are passionate about technology, marketing, and providing top-tier customer service, we want to hear from you.
Tanggung Jawab
- Client Training: Conduct hands-on training sessions for clients to ensure they maximize the potential of our AI digital marketing tools and software.
- Documentation: Manage and maintain comprehensive project documentation, standard operating procedures (SOPs), and client records.
- Process Improvement: Analyze current operational workflows and implement strategic improvements to boost productivity and reduce errors.
- Customer Support: Provide exceptional support to clients, troubleshooting issues and answering inquiries regarding marketing tools.
- Follow-up: Execute regular follow-up schedules to ensure client satisfaction and identify opportunities for business growth.
- Collaboration: Work closely with the marketing and technical teams to align operational goals with the company's overall strategy.
Kualifikasi
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
- Experience: Proven experience in operations or customer support within the marketing or automotive industry.
- Technical Aptitude: Strong understanding of digital marketing tools and AI technology is highly desirable.
- Communication: Excellent communication skills, both written and verbal, for effective client training.
- Organizational Skills: Strong attention to detail and excellent time management abilities.
- Problem Solving: Ability to troubleshoot issues and provide creative solutions to operational challenges.