Deskripsi Pekerjaan
We are seeking a dynamic and experienced Operations Manager to lead our team in Surabaya. As the Operations Manager, you will be responsible for overseeing daily operations, ensuring optimal service delivery, and implementing strategies to improve our business processes. This is a critical leadership role that requires strong management skills, problem-solving abilities, and a customer-centric approach.
In this position, you will have the opportunity to make a significant impact on our organization by streamlining operations, enhancing customer satisfaction, and driving business growth. You will work closely with various departments to ensure smooth operations and implement continuous improvement initiatives.
The ideal candidate should have a proven track record in operations management, excellent leadership skills, and the ability to thrive in a fast-paced environment. If you are passionate about operational excellence and have what it takes to lead our team to success, we encourage you to apply.
Tanggung Jawab
- Monitor and optimize outlet service delivery to ensure high-quality standards
- Handle customer complaints effectively and implement system improvements
- Develop and implement operational strategies to improve efficiency and productivity
- Manage and lead operations team to achieve organizational goals
- Conduct regular performance reviews and provide coaching to team members
- Analyze operational data to identify areas for improvement
- Collaborate with other departments to ensure seamless operations
- Ensure compliance with company policies and industry regulations
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum of 3-5 years of experience in operations management
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Proficiency in operational management software and tools
- Exceptional communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Customer-focused with a passion for service excellence