Deskripsi Pekerjaan
Zigzag Media is seeking a dedicated Operations Officer - Customer Service (Financial Account) to join our dynamic team in the Philippines. In this pivotal role, you will provide comprehensive administrative and operational assistance across collections, credit, and customer support functions, ensuring seamless financial operations and exceptional service delivery.
As an Operations Officer, you will play a critical role in maintaining the integrity of financial accounts while supporting cross-functional teams in achieving operational excellence. Your contributions will directly impact customer satisfaction and operational efficiency, making you an essential member of our organization.
We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a forward-thinking company that values innovation and excellence in financial services.
Tanggung Jawab
- Provide administrative and operational support across collections, credit, and customer service functions
- Monitor and process financial account transactions with accuracy and attention to detail
- Ensure compliance with established policies, procedures, and regulatory requirements
- Generate reports and maintain documentation for audit and performance tracking purposes
- Coordinate with cross-functional teams to resolve customer inquiries and operational issues
- Identify opportunities for process improvements and implement effective solutions
- Maintain data integrity and confidentiality of sensitive financial information
- Support training and onboarding of new team members as needed
Kualifikasi
- Bachelor's degree in Finance, Banking, Accounting, Business Administration, or related field
- Previous experience in operations, customer service, or financial services environment
- Strong analytical skills with ability to interpret financial data and reports
- Excellent organizational and time management abilities with attention to detail
- Proficiency in Microsoft Office applications and financial software systems
- Effective communication and interpersonal skills for stakeholder engagement
- Ability to work under pressure and meet deadlines in a fast-paced setting
- Professional demeanor with commitment to confidentiality and ethical standards