Deskripsi Pekerjaan
Lexmark International is looking for a strategic OTC Channel SME & Lead to act as the senior operational authority across Billing, Accounts Receivable, and Order Management within the OrderâtoâCash (OTC) process. In this role you will drive endâtoâend OTC excellence, ensure accurate invoicing, optimize cash flow, and lead a highâperforming team in a fastâpaced, multinational environment.
You will partner closely with Finance, Sales, and Customer Success to streamline order fulfillment, resolve discrepancies, and implement bestâpractice procedures that improve speed, accuracy, and compliance. Your expertise will be pivotal in maintaining robust KPI dashboards, managing escalations, and supporting continuous improvement initiatives across the OTC function.
As an OTC Channel SME & Lead you will be responsible for designing and refining process flows, championing automation projects, and mentoring junior staff. You will oversee monthâend and yearâend close activities, ensure timely reconciliation of accounts, and provide actionable insights to senior leadership. This is a fantastic opportunity for a finance professional who thrives on solving complex operational challenges and shaping the future of our finance operations.
Lexmark offers a supportive, inclusive work culture that promotes professional growth, competitive compensation, and comprehensive benefits including health insurance, performance bonuses, and opportunities for international exposure. Join us in Cebu City and become part of a global team that values innovation, integrity, and customer focus.
Tanggung Jawab
- Lead the OTC process, overseeing Billing, Accounts Receivable, and Order Management from order capture to cash collection.
- Develop, document, and enforce SOPs for OTC operations to ensure consistency, accuracy, and compliance.
- Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), invoice accuracy, and order fulfillment cycle time.
- Drive process improvements and automation initiatives to reduce manual effort and accelerate cash flow.
- Collaborate crossâfunctionally with Finance, Sales, IT, and Customer Success to resolve orderârelated issues and enhance the customer experience.
- Manage escalations for billing discrepancies, AR aging, and order fulfillment delays, ensuring timely resolution.
- Lead, coach, and develop a team of OTC specialists, fostering a culture of continuous learning and accountability.
- Prepare regular financial and operational reports for senior leadership, highlighting trends, risks, and opportunities.
Kualifikasi
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field; CPA, CMA, or equivalent certification is a plus.
- At least 5 years of handsâon experience in OrderâtoâCash, Billing, or Accounts Receivable within a multinational corporation.
- Proven expertise in ERP systems (SAP, Oracle, or NetSuite) and advanced proficiency in Microsoft Excel and PowerBI.
- Strong analytical mindset with the ability to interpret financial data, identify root causes, and implement corrective actions.
- Excellent verbal and written communication skills in English; ability to influence stakeholders at all levels.
- Demonstrated leadership capability with experience in coaching and developing highâperforming teams.
- Understanding of GAAP/IFRS compliance, tax regulations, and internal control frameworks.
- Ability to thrive in a dynamic, fastâpaced environment while managing multiple priorities and deadlines.