Deskripsi Pekerjaan
Join Berca Hardayaperkasa as a Presales Service Management professional and drive IT service excellence in Jakarta's dynamic tech landscape. This pivotal role combines presales expertise with ITIL/ITSM mastery to bridge technical solutions and business needs. You'll architect customer-centric service management frameworks, optimize IT operations, and deliver transformative solutions that align with industry best practices. Collaborate with cross-functional teams to translate complex requirements into actionable strategies, ensuring seamless implementation and measurable ROI. Ideal for strategic thinkers passionate about elevating IT service delivery in enterprise environments.
Berca Hardayaperkasa offers a competitive compensation structure, continuous professional development opportunities, and exposure to cutting-edge ITSM initiatives. Join us to shape the future of service management while contributing to Jakarta's growing tech ecosystem.
Tanggung Jawab
- Design and present IT service management solutions aligned with ITIL/ITSM frameworks
- Conduct requirement analysis and translate business needs into technical specifications
- Collaborate with sales teams to develop presales strategies and win new business
- Lead solution workshops and proof-of-concept demonstrations for prospective clients
- Provide technical expertise during sales cycles to support contract negotiations
- Document solution architectures and create comprehensive technical proposals
- Monitor industry trends to enhance service offerings and competitive positioning
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3+ years of experience in presales or technical sales roles with IT focus
- ITIL Foundation/Intermediate certification or equivalent ITSM expertise
- Strong understanding of IT service management processes and best practices
- Excellent presentation, communication, and stakeholder management skills
- Experience with solution design for enterprise IT infrastructure environments
- Proven ability to translate complex technical concepts into business value