Deskripsi Pekerjaan
Join Sumifin as a Product Specialist and become the driving force behind our customer success story. In this pivotal role, you'll serve as the bridge between our innovative financial products and our valued clients, ensuring they maximize product value through expert guidance and support. You'll develop and deliver engaging product education initiatives, conduct personalized consultations, and create compelling content that demystifies complex solutions. Collaborate closely with sales teams to identify market opportunities, refine product messaging, and drive adoption across key segments. Your insights will directly influence product development cycles and market expansion strategies, positioning you at the heart of Sumifin's growth journey in Indonesia's dynamic financial landscape.
Tanggung Jawab
- Deliver comprehensive product training and technical support to clients and internal teams
- Develop educational materials including presentations, guides, and multimedia content
- Analyze customer usage patterns to identify product enhancement opportunities
- Collaborate with sales to create tailored product solutions for specific market segments
- Monitor competitive landscape and emerging market trends
- Track product performance metrics and customer satisfaction scores
- Organize product demonstration events and client workshops
Kualifikasi
- Bachelor's degree in Marketing, Business, Finance, or related field
- 2+ years in product support, sales enablement, or customer education
- Exceptional communication and presentation skills
- Strong analytical abilities with data interpretation experience
- Proficiency in CRM platforms and educational content creation tools
- Fluency in Bahasa Indonesia and English
- Deep understanding of financial products and fintech ecosystems