Deskripsi Pekerjaan
Join Bighop Consultancy Services as a Product Specialist and become the cornerstone of our product success journey. This dynamic role bridges innovation and customer needs, driving adoption through expert demonstrations, tailored training programs, and responsive client support. You'll serve as the product authority, ensuring seamless onboarding while maintaining exceptional service quality that transforms users into brand advocates.
In this position, you'll collaborate closely with sales and development teams to translate technical features into tangible business benefits. Your insights will directly influence product evolution as you gather and analyze customer feedback. This is an ideal opportunity for a customer-centric professional passionate about empowering users and maximizing product value in a fast-paced environment.
We offer a competitive compensation package and a collaborative culture where your contributions shape product excellence. If you thrive at the intersection of technology and human connection, apply now to elevate your career with Bighop Consultancy Services.
Tanggung Jawab
- Conduct engaging product demonstrations and presentations to potential clients
- Develop and deliver comprehensive product training programs for internal teams and customers
- Provide expert-level technical support and troubleshooting for client inquiries
- Collaborate with sales teams to identify product opportunities and client needs
- Document and analyze customer feedback to inform product improvements
- Create and maintain sales collateral, including product guides and presentations
- Monitor product performance metrics and identify optimization opportunities
Kualifikasi
- Bachelor's degree in Marketing, Business, or related field (or equivalent experience)
- Minimum 2 years in product support, sales enablement, or customer-facing role
- Exceptional communication and presentation skills with ability to simplify complex concepts
- Strong problem-solving abilities with customer-centric approach
- Proficiency in CRM software and presentation tools (e.g., PowerPoint, Canva)
- Demonstrated experience in training clients on technical products/services
- Ability to work independently while collaborating cross-functionally