Deskripsi Pekerjaan
Job Description
About the Company: TGT Global is a leading provider of SaaS solutions for accounts payable automation, serving clients primarily in Australia and New Zealand. We are committed to innovation, excellence, and creating a positive work culture.
Role Overview: As a Product Specialist, you will be the face of our company to our customers. You will provide expert support, conduct training sessions, and assist with implementations. Your insights will directly influence product development. This hybrid role allows you to work from our Eastwood office and remotely, offering flexibility and work-life balance.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner
- Diagnose and resolve technical issues related to our SaaS platform
- Collaborate with the finance team to understand customer pain points
- Provide product demonstrations and training to new and existing users
- Document common issues and contribute to knowledge base articles
- Work closely with the product team to relay customer feedback
- Stay up-to-date with product updates and industry trends
What We Offer:
- Competitive salary package (₱80,000 – ₱90,000 per month)
- Free daily meals onsite
- Hybrid work environment (2-3 days in office)
- HMO coverage and other benefits
- Career growth opportunities
- Supportive team and management
If you are ready to make an impact and grow your career in SaaS, apply now!
Tanggung Jawab
- Provide exceptional support to Australian and New Zealand customers via multiple channels
- Troubleshoot and resolve technical issues related to the SaaS platform
- Collaborate with finance teams to optimize accounts payable processes
- Conduct product training and onboarding sessions for new users
- Document customer interactions and feedback for continuous improvement
- Assist in testing new features and provide insights for product enhancements
- Maintain up-to-date knowledge of product updates and industry best practices
Kualifikasi
- Bachelor's degree in Business, Finance, Information Technology, or related field
- At least 2 years of experience in a customer-facing role within a SaaS environment
- Strong understanding of accounts payable processes and financial software
- Excellent verbal and written communication skills
- Proven problem-solving abilities and attention to detail
- Ability to work independently and as part of a team in a hybrid setup
- Experience with CRM tools and ticketing systems is a plus
- Willingness to work in Eastwood, Metro Manila