Deskripsi Pekerjaan
Join our team as a Product Support at Paragon Pratama Teknologi and play a crucial role in ensuring our products deliver exceptional user experiences. As a key member of our support team, you'll be at the forefront of customer satisfaction, troubleshooting technical issues, and providing solutions that keep our systems running smoothly.
We're looking for a dedicated professional who thrives in a dynamic environment and is passionate about technology. In this role, you'll collaborate with cross-functional teams to identify and resolve product issues, document processes, and contribute to continuous improvement initiatives. Your expertise will directly impact our product quality and customer loyalty.
At Paragon Pratama Teknologi, we value innovation, collaboration, and excellence. We offer a supportive work environment where your contributions are recognized, and your professional growth is encouraged. If you're ready to take your career to the next level and make a meaningful impact in the technology sector, we encourage you to apply for this exciting opportunity.
As a Product Support, you'll have the opportunity to work with cutting-edge technology and develop your skills in a fast-paced environment. We provide comprehensive training and ongoing support to ensure your success. Join us in our mission to deliver outstanding products and services that exceed customer expectations.
Tanggung Jawab
- Provide technical support and troubleshooting for company products and services
- Respond to customer inquiries via various channels including email, phone, and chat
- Document support cases and maintain accurate records in the CRM system
- Collaborate with development teams to report bugs and suggest improvements
- Conduct product demonstrations and training sessions for customers
- Analyze support trends and identify opportunities for product enhancements
- Stay updated on product knowledge and industry best practices
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in technical support or customer service
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Familiarity with IT systems and software applications
- Ability to work independently and as part of a team
- Fluency in both Bahasa Indonesia and English