Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for fintech? Corpay is looking for a dedicated Product Support Specialist to join our dynamic team in Singapore. In this role, you will be the primary point of contact for our clients, ensuring they have a seamless experience using the Corpay Cross Border Web platform.
You will play a critical role in troubleshooting technical inquiries, providing real-time assistance, and acting as the bridge between our users and our internal product teams. If you are a problem-solver who excels in high-paced environments and takes pride in delivering exceptional service, we want to hear from you. We offer a collaborative workspace where your contributions will directly impact our clients' success in the global cross-border payment landscape.
Tanggung Jawab
- Serve as the primary point of contact for clients via email, phone, and ticketing systems regarding the Corpay Cross Border Web platform.
- Diagnose and resolve technical issues reported by users, escalating complex bugs to the engineering team when necessary.
- Provide detailed product demonstrations and support to ensure clients fully leverage platform features.
- Document recurring client issues to contribute to the ongoing improvement of our knowledge base and product roadmap.
- Maintain high levels of customer satisfaction by providing timely, accurate, and professional responses.
- Coordinate with internal stakeholders to manage client expectations and service level agreements (SLAs).
- Assist in the onboarding process for new corporate clients, ensuring a smooth transition to our payment solutions.
Kualifikasi
- Bachelor’s degree in Business, Information Technology, or a related field.
- Minimum 2 years of experience in product support, customer success, or a technical helpdesk role.
- Strong understanding of cross-border payment processes and financial web applications.
- Excellent verbal and written communication skills in English.
- Proven ability to troubleshoot complex software issues and explain technical concepts to non-technical users.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Demonstrated capacity to work independently and manage multiple priorities in a high-volume environment.