Deskripsi Pekerjaan
Join our dynamic team as a Reservation Specialist in the beautiful location of Kuta, Bali! We are seeking a customer-focused professional to manage and coordinate reservations for our clients. In this role, you will be the first point of contact for our customers, ensuring a seamless booking experience while maintaining the highest standards of service excellence.
We pride ourselves on creating a supportive work environment where team members can grow professionally. As part of our team, you'll enjoy competitive benefits and clear career advancement opportunities. Our company values innovation, teamwork, and a commitment to exceeding customer expectations.
If you have excellent communication skills, attention to detail, and a passion for customer service, we encourage you to apply. We offer a competitive salary package and a vibrant workplace culture that celebrates diversity and personal development.
Tanggung Jawab
- Manage and process customer reservations efficiently and accurately
- Respond to customer inquiries via phone, email, or in-person with professionalism
- Maintain detailed records of all bookings and transactions
- Coordinate with other departments to ensure smooth service delivery
- Handle special requests and modifications to existing reservations
- Process payments and maintain accurate financial records
- Contribute to team goals by achieving reservation targets and KPIs
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service or reservation management
- Excellent communication and interpersonal skills in both Bahasa Indonesia and English
- Strong attention to detail and organizational abilities
- Proficiency in reservation systems and office software
- Ability to work in a fast-paced environment with minimal supervision
- Problem-solving skills and ability to handle difficult situations professionally
- Positive attitude and commitment to providing exceptional customer service