Deskripsi Pekerjaan
Are you a high-energy sales leader with a passion for driving customer loyalty and revenue growth? PT Inspirasi Edukasi Indonesia is seeking a dynamic Retention Sales Team Lead to anchor our customer success and sales operations in Jakarta. In this pivotal role, you will lead a dedicated team to optimize our renewal, upsell, and reactivation pipelines, ensuring our clients receive maximum value from our educational solutions.
You will be responsible for defining the strategies that turn existing customer interactions into long-term partnerships. The ideal candidate has a proven track record in reducing churn, maximizing customer lifetime value (CLV), and coaching sales teams to hit aggressive performance targets in a fast-paced environment.
Tanggung Jawab
- Lead, mentor, and coach a team of retention sales specialists to consistently meet and exceed renewal and upsell quotas.
- Develop and implement data-driven strategies to improve repeat payment cycles and minimize customer churn.
- Monitor key performance indicators (KPIs) and provide actionable insights to senior management regarding customer retention health.
- Execute proactive reactivation campaigns to re-engage dormant accounts and convert them back into active subscribers.
- Collaborate with the Product and Marketing teams to refine upsell messaging and value-added propositions.
- Maintain a high standard of CRM data integrity to ensure accurate forecasting and pipeline reporting.
- Foster a culture of high performance, accountability, and continuous improvement within the sales department.
Kualifikasi
- Bachelor’s degree in Business, Management, or a related field.
- Minimum of 3-5 years of experience in Sales, Account Management, or Customer Retention, with at least 1-2 years in a team lead or supervisory capacity.
- Proven expertise in managing subscription-based revenue models or educational service sales.
- Strong analytical skills with the ability to interpret sales data and market trends to adjust strategies in real-time.
- Excellent communication, negotiation, and conflict resolution skills in both English and Indonesian.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, or Zoho) and advanced MS Excel/Google Sheets.
- Demonstrated ability to inspire team members and manage performance through structured coaching and feedback.