Deskripsi Pekerjaan
About Us: The Curtain Boutique is a premier destination for bespoke curtains, blinds, and soft furnishing solutions in Singapore. Renowned for our exquisite craftsmanship and personalized service, we transform houses into stunning homes. We are currently seeking a dynamic and dedicated Sales Coordinator cum Customer Service Executive to join our close-knit team at our Kampong Ubi showroom.
The Role: This is a high-impact role where you will be the crucial link between our clients, sales team, and operations. You will not only support the sales process but also ensure our customers receive a flawless experience from the first inquiry to post-installation care. If you are highly organized, possess a flair for sales support, and are passionate about delivering exceptional customer experiences in the interior design industry, this is your perfect opportunity.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries via showroom visits, phone calls, and emails.
- Assist the Sales Manager in coordinating sales activities, including client meetings, quotations, and order processing.
- Coordinate closely with the design and installation teams to schedule appointments and ensure timely project delivery.
- Maintain and update the CRM system with accurate customer and sales data.
- Handle logistics coordination, inventory management, and supplier liaison.
- Support marketing initiatives and showroom display management.
- Resolve customer issues and feedback efficiently, ensuring high levels of satisfaction.
What We Look For: We value a proactive attitude and a genuine interest in the home lifestyle industry. The ideal candidate is a team player who can juggle multiple priorities with a smile. Experience in a retail or service-oriented environment is advantageous, but the right attitude and willingness to learn are most important.
Compensation & Benefits: We offer a competitive salary package of $2,600 – $3,400 per month, along with opportunities for professional growth and development in a creative and supportive work environment.
Tanggung Jawab
- Manage and coordinate the full sales cycle from lead generation to order fulfillment.
- Respond promptly to customer inquiries via phone, email, and walk-ins, providing expert product knowledge and styling advice.
- Schedule and coordinate site measurements and consultations with our design team.
- Liaise with suppliers, contractors, and installation teams to ensure timely delivery and project completion.
- Maintain accurate records of sales activities, customer interactions, and inventory using our CRM system.
- Assist in preparing sales quotations, invoices, and purchase orders.
- Handle customer feedback and after-sales service requests with professionalism and empathy.
- Support the sales team in achieving monthly targets and driving business growth.
Kualifikasi
- Diploma in Business, Sales, Marketing, or a related field.
- Minimum 1-2 years of experience in a sales coordination or customer service role (experience in retail, interior design, or home furnishings is a strong plus).
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Self-motivated, proactive, and able to work independently in a fast-paced environment.
- Bilingual in English and Mandarin to effectively communicate with a diverse client base.
- Passionate about interior design and home styling.