Deskripsi Pekerjaan
Are you passionate about building long-term client relationships and driving business success? PT Kalowave Teknologi Indonesia is looking for a dynamic and results-oriented Sales Customer Growth specialist to join our team in Jakarta Barat. As the face of Kalodata for our existing user base, you will play a pivotal role in ensuring our customers achieve success using our platform.
In this role, you will go beyond traditional sales. You will act as a trusted advisor, identifying opportunities to expand our reach within existing accounts and fostering unwavering loyalty. We are looking for someone who excels at communication, understands SaaS metrics, and is motivated by hitting growth targets while delivering exceptional service.
If you are a strategic thinker with a knack for persuasion and a passion for technology, we want to hear from you!
Tanggung Jawab
- Develop and execute retention strategies to increase customer lifetime value and reduce churn.
- Proactively engage with existing Kalodata customers to understand their business needs and challenges.
- Identify upselling and cross-selling opportunities to drive revenue growth within current accounts.
- Provide regular platform training and support to ensure maximum adoption and customer satisfaction.
- Track and analyze key customer success metrics to report on growth trends and identify at-risk accounts.
- Collaborate with the Product and Marketing teams to provide feedback on feature requests and client pain points.
- Maintain an accurate pipeline and report on account health and performance metrics regularly.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Communication, or a related field.
- Minimum 1-2 years of experience in Sales, Account Management, or Customer Success (SaaS industry experience is a plus).
- Strong command of Indonesian and English, both written and verbal.
- Proven ability to build and maintain strong professional relationships with stakeholders at various levels.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, or similar) and data analysis tools.
- Target-oriented mindset with a strong drive to exceed sales KPIs and revenue targets.
- Excellent problem-solving skills and the ability to handle objections with diplomacy.
- Self-motivated, adaptable, and comfortable working in a fast-paced technology company environment.