Deskripsi Pekerjaan
Are you a visionary leader with a passion for home furnishing and customer satisfaction? IKEA is looking for a dynamic Sales & Customer Relations Manager to join our team at our Service Point in Kuta, Bali. As a key ambassador of the IKEA brand, you will play a pivotal role in ensuring that every customer interaction reflects our values of togetherness, simplicity, and enthusiasm.
In this role, you will lead the charge in driving sales performance while fostering long-lasting relationships with our visitors. You will work in a fast-paced retail environment, mentoring a high-performing team to exceed operational targets and improve the overall shopping experience. If you are ready to grow with us and contribute to a global brand that creates a better everyday life for the many people, we invite you to apply.
Tanggung Jawab
- Drive sales growth at the Service Point by implementing effective retail strategies and localized promotions.
- Lead, coach, and develop a diverse team to ensure high standards of customer service and professional performance.
- Analyze sales reports and customer feedback to identify opportunities for service improvement and operational efficiency.
- Ensure that the IKEA brand identity is consistently represented across all touchpoints in the Service Point.
- Collaborate with logistics and inventory teams to ensure product availability and accurate order fulfillment.
- Handle complex customer inquiries and escalations with empathy, professionalism, and effective problem-solving skills.
- Maintain compliance with company safety standards, visual merchandising guidelines, and operational procedures.
Kualifikasi
- Bachelor’s degree in Business Management, Marketing, or a related field.
- Minimum 3-5 years of experience in retail management, sales, or customer service leadership.
- Proven ability to motivate and lead a team in a fast-paced retail environment.
- Strong analytical skills with the ability to interpret data and translate it into actionable business strategies.
- Excellent verbal and written communication skills in both English and Bahasa Indonesia.
- A deep passion for home furnishing and an authentic alignment with IKEA values.
- Flexibility to work shifts, including weekends and public holidays, to meet operational needs.