Deskripsi Pekerjaan
Are you a creative visionary with a passion for digital retail and e-commerce strategies? Glowith Day Sdn Bhd is looking for a Senior E-commerce Executive to lead our online growth initiatives. In this pivotal role, you will leverage your expertise to drive traffic, optimize conversion rates, and enhance the overall customer journey across our digital platforms. If you are tech-savvy and obsessed with creating seamless shopping experiences, we want to hear from you. Join us and let’s make magic happen together!
Tanggung Jawab
- Manage and optimize the end-to-end e-commerce operations, including product uploads, inventory tracking, and order fulfillment workflows.
- Analyze website traffic, user behavior, and sales data to identify trends and implement strategies to improve conversion rates and average order value.
- Collaborate with the marketing team to execute digital campaigns, manage social media integrations, and drive brand awareness through online channels.
- Ensure the website is visually appealing and user-friendly by conducting regular UX/UI audits and implementing necessary updates or A/B tests.
- Handle customer inquiries, feedback, and returns via email and chat support, ensuring high levels of customer satisfaction and retention.
- Stay updated on the latest e-commerce trends, tools, and technologies to keep the company competitive in the dynamic digital landscape.
- Assist in budget management for digital advertising and promotional activities.
Kualifikasi
- Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field.
- Minimum of 3-5 years of proven experience in e-commerce management or digital marketing roles.
- Proficient in using e-commerce platforms such as Shopify, Magento, WooCommerce, or similar CMS.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent written and verbal communication skills in English and Malay.
- Detail-oriented with a strong sense of ownership and a drive to meet sales targets.
- Familiarity with SEO tools and basic graphic design principles is a plus.