Deskripsi Pekerjaan
Are you a data-driven E-commerce professional looking to elevate your career with a dynamic retail brand? Fashdex Sdn Bhd is seeking a highly motivated and detail-oriented Senior E-Commerce & Marketplace Executive to join our growing team in Bangsar, Kuala Lumpur.
In this role, you will be the backbone of our digital storefronts. You will be responsible for overseeing the entire lifecycle of our online product listings, optimizing sales performance across multiple platforms, and ensuring an exceptional customer experience. If you have a passion for fashion retail, strong analytical skills, and a proven track record of managing marketplace ecosystems like Shopee, Lazada, or TikTok Shop, we want to hear from you.
You will play a pivotal role in driving our online revenue growth by translating market trends into actionable product strategies. The ideal candidate is an expert in digital operations, comfortable navigating marketplace seller centers, and thrives in a fast-paced environment where precision and efficiency are paramount.
Tanggung Jawab
- Manage end-to-end product listings on major marketplaces, ensuring accurate descriptions, high-quality imagery, and competitive pricing.
- Monitor and analyze sales performance reports to identify growth opportunities and stock replenishment needs.
- Execute promotional campaigns and flash sales to maximize visibility and drive conversion rates.
- Handle customer enquiries, feedback, and dispute resolutions promptly to maintain high seller ratings.
- Coordinate with logistics and warehouse teams to ensure timely order processing and fulfillment.
- Optimize store aesthetics and SEO keywords to improve organic traffic and search rankings.
- Perform competitive analysis to stay ahead of industry trends and pricing fluctuations.
- Maintain operational health of all seller accounts, ensuring compliance with platform policies.
Kualifikasi
- Diploma or Bachelor’s degree in Marketing, Business Administration, E-commerce, or a related field.
- At least 2-3 years of proven experience in managing marketplace operations (Shopee, Lazada, TikTok Shop, etc.).
- Proficiency in E-commerce back-end management tools and seller portals.
- Strong analytical mindset with the ability to interpret sales data and generate actionable insights.
- Excellent communication skills in English and Bahasa Malaysia to effectively manage customer relations.
- High proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) for reporting.
- Detail-oriented with a strong sense of urgency in resolving operational bottlenecks.
- Ability to work independently and collaboratively in a fast-paced retail environment.