Deskripsi Pekerjaan
Join Indonesia's premier transportation company as a Senior Helpdesk / Technical Operations Engineer. In this pivotal role, you'll safeguard our digital infrastructure while providing exceptional technical support to 500+ employees across multiple locations. You'll diagnose complex hardware/software issues, optimize system performance, and implement security protocols to maintain operational excellence. This position offers the opportunity to work with cutting-edge technologies while contributing to the backbone of one of Southeast Asia's fastest-growing logistics networks.
We're seeking a proactive problem-solver who thrives in fast-paced environments. You'll collaborate with cross-functional teams to deploy IT solutions, maintain documentation standards, and drive continuous improvement of our service delivery framework. The ideal candidate combines technical expertise with exceptional communication skills to translate technical concepts for diverse stakeholders.
Tanggung Jawab
- Diagnose and resolve hardware, software, and network issues across the organization
- Manage Active Directory, user accounts, and access permissions
- Monitor system performance using tools like Nagios and Zabbix
- Deploy and maintain Windows/macOS environments and productivity suites
- Develop technical documentation and knowledge base articles
- Coordinate with vendors for hardware/software procurement
- Implement IT security protocols and conduct vulnerability assessments
- Train end-users on new technologies and best practices
Kualifikasi
- Bachelor's degree in Computer Science/IT or equivalent certification
- 3+ years in enterprise-level helpdesk or technical operations
- Expertise in Windows Server administration and Active Directory
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ITIL service management framework
- Strong scripting skills (PowerShell/Bash)
- Cloud platform familiarity (AWS/Azure)
- Fluent English and Bahasa Indonesia communication skills