Deskripsi Pekerjaan
Join our dynamic team as a Senior Officer in Platform Services, where you'll be instrumental in ensuring the reliability and performance of our Core Java infrastructure. This critical role demands a proactive approach to managing system outages, maintaining stringent SLA compliance, and guaranteeing optimal service availability. You'll conduct in-depth Root Cause Analysis (RCA) to resolve incidents swiftly, implement robust monitoring solutions, and collaborate with cross-functional teams to align technology performance with strategic business objectives. If you thrive in high-stakes environments and possess a passion for optimizing mission-critical systems, this position offers the opportunity to make a tangible impact on our operational excellence.
Tanggung Jawab
- Manage system outages and incidents with rapid response protocols
- Monitor and maintain SLA compliance for all platform services
- Conduct comprehensive Root Cause Analysis for technical incidents
- Ensure optimal uptime and service availability across Core Java applications
- Develop and maintain operational documentation and procedures
- Collaborate with development teams to enhance system reliability
- Generate performance reports and actionable insights for stakeholders
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- 5+ years of experience in Core Java development and operations
- Expertise in SLA management and uptime optimization
- Proficiency in Root Cause Analysis methodologies
- Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus)
- Strong problem-solving and incident resolution skills
- Ability to work effectively in fast-paced, high-pressure environments
- Excellent communication and documentation abilities