Deskripsi Pekerjaan
Join Tan Tock Seng Hospital's dynamic team as a Senior Patient Service Associate (EDFC) in a fast-paced healthcare environment. This critical role combines exceptional administrative expertise with compassionate patient care, serving as the first point of contact for patients and visitors. You'll manage complex registration workflows, ensure accurate documentation, and deliver outstanding service experiences while maintaining strict confidentiality standards. The position requires a proactive professional who excels in high-pressure situations and can leverage advanced MS Excel skills to optimize operational efficiency. This is an ideal opportunity for a driven individual seeking to make a meaningful impact in Singapore's healthcare landscape while developing specialized skills in patient flow management and healthcare administration.
Tanggung Jawab
- Manage patient registration, check-in processes, and appointment scheduling with precision
- Maintain accurate patient records using hospital information systems and Excel databases
- Coordinate with healthcare teams to ensure seamless patient flow and service delivery
- Handle patient inquiries, billing processes, and insurance documentation efficiently
- Implement quality control measures for administrative processes and data integrity
- Train junior staff on patient service protocols and system operations
- Generate operational reports and analytics to enhance service quality
Kualifikasi
- Diploma in Healthcare Administration, Business Management, or related field
- Minimum 3 years of experience in patient services or healthcare administration
- Advanced proficiency in MS Excel (VLOOKUP, PivotTables, macros) and Office Suite
- Exceptional communication skills with ability to handle sensitive situations diplomatically
- Strong attention to detail with proven accuracy in data management
- Certification in healthcare customer service or medical terminology preferred
- Ability to multitask effectively in high-pressure emergency department settings