Deskripsi Pekerjaan
Castlery is a leading furniture and homeware brand dedicated to rethinking homes for how people really live. We are seeking a dynamic Senior Specialist, Email & Onsite to join our North American Markets team. In this pivotal role, you will bridge the gap between digital engagement and physical customer interactions, ensuring our clients receive a seamless and personalized experience across all touchpoints. You will be responsible for crafting high-impact email campaigns that drive conversions while managing onsite customer inquiries to foster loyalty and retention. If you are a strategic thinker with a passion for e-commerce and customer satisfaction, we want to hear from you.
Tanggung Jawab
- Develop and execute comprehensive email marketing strategies to nurture leads and retain customers.
- Manage end-to-end onsite customer interactions, ensuring high-quality service and problem resolution.
- Analyze campaign performance data to optimize open rates, click-through rates, and overall ROI.
- Collaborate with the marketing team to align email content with seasonal trends and product launches.
- Maintain accurate customer records within the CRM system and segment audiences for targeted messaging.
- Monitor industry trends to innovate our communication strategies.
- Train and support junior team members on best practices for email and onsite communication.
Kualifikasi
- Bachelor’s degree in Marketing, Communications, or a related field.
- Minimum of 4-5 years of experience in email marketing and customer support within the e-commerce or retail industry.
- Proficiency with email marketing platforms (e.g., HubSpot, Mailchimp) and CRM software.
- Strong written and verbal communication skills in English.
- Proven track record of managing complex customer scenarios and resolving conflicts effectively.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Analytical mindset with the ability to interpret data and generate actionable insights.