Deskripsi Pekerjaan
Join Alex Car Restoration as a Service Advisor and become the cornerstone of our client experience. As the primary liaison between valued customers and our expert restoration team, you'll orchestrate seamless communication while ensuring every vehicle receives meticulous care. This role demands exceptional interpersonal skills to translate complex restoration processes into understandable insights for clients, manage expectations, and maintain transparency throughout the service journey. You'll thrive in our specialized environment where classic automobiles are revitalized, combining automotive passion with customer-centric excellence. Ideal candidates will leverage this position to build lasting relationships while contributing to our reputation as Metro Manila's premier car restoration specialists.
Tanggung Jawab
- Assess client vehicle restoration needs through comprehensive consultations and diagnostic evaluations
- Coordinate between customers and technical teams to align restoration priorities and timelines
- Provide detailed service explanations, cost estimates, and progress updates to ensure client transparency
- Manage client communications across multiple channels (phone, email, in-person) with professionalism
- Resolve service inquiries and concerns promptly while maintaining high satisfaction standards
- Document service histories, client preferences, and restoration milestones in CRM systems
- Identify upsell opportunities for premium restoration services and accessories
Kualifikasi
- Minimum 2 years experience in automotive service advisor or customer-facing technical role
- Exceptional verbal/written communication skills with ability to simplify technical concepts
- Strong automotive knowledge restoration processes, vehicle systems, and terminology
- Proficiency in CRM software and digital client management platforms
- Proven ability to manage multiple client accounts simultaneously under tight deadlines
- Customer service certification or automotive technical training preferred
- Fluent in English and Tagalog with local market awareness