Deskripsi Pekerjaan
Join our team at Stamford Tyres International as a Service Advisor and become the vital link between our valued customers and our expert technicians. As the first point of contact, you'll play a crucial role in delivering exceptional customer experiences by providing professional advice regarding vehicle maintenance and repair needs. Your responsibilities will include greeting customers, assessing their service requirements, explaining technical issues in understandable terms, and recommending appropriate solutions. We pride ourselves on offering competitive compensation packages and excellent opportunities for professional growth within the automotive industry. If you have a passion for cars, exceptional communication skills, and a commitment to customer satisfaction, this is the perfect career opportunity for you to thrive and make a significant impact.
Tanggung Jawab
- Greet customers warmly and assess their vehicle service needs with professionalism
- Provide expert advice on maintenance options and repair solutions
- Prepare accurate service estimates and obtain customer approval
- Coordinate effectively between customers and technical staff
- Maintain detailed service records and customer information
- Handle customer inquiries and resolve service-related concerns promptly
- Identify opportunities for upselling additional services and products
- Ensure all work is completed according to manufacturer specifications
Kualifikasi
- Previous experience as a Service Advisor in an automotive setting preferred
- Strong communication and interpersonal skills
- Basic knowledge of automotive systems and terminology
- Ability to work effectively in a fast-paced environment
- Excellent customer service orientation and problem-solving abilities
- Proficiency in using service management software
- Ability to multitask and prioritize tasks efficiently
- Valid driver's license with clean driving record