Deskripsi Pekerjaan
Join AC Mobility as a Service Advisor for DENZA in Cebu and become the cornerstone of our premium ownership experience. As the primary liaison between customers and our service workshop, you'll orchestrate seamless, high-touch interactions that elevate every service journey. Your role involves diagnosing customer needs, translating technical requirements into clear solutions, and ensuring timely execution of repairs while maintaining DENZA's luxury standards. You'll cultivate lasting relationships through proactive communication, manage service workflows efficiently, and drive customer satisfaction at every touchpoint. This position requires automotive industry knowledge, exceptional problem-solving skills, and a passion for delivering excellence in electric vehicle service. Be part of AC Mobility's mission to redefine mobility solutions while advancing your career in a dynamic, innovative environment.
Tanggung Jawab
- Manage customer service appointments and maintain detailed service records
- Perform vehicle inspections and translate technical issues into actionable solutions
- Coordinate with technical teams to ensure timely service delivery and quality control
- Process payments and manage financial transactions accurately
- Uphold DENZA's premium service standards through consistent customer engagement
- Resolve service-related inquiries and implement solutions proactively
- Identify upsell opportunities for additional services and maintenance packages
Kualifikasi
- 1+ years experience in automotive service advisory or customer-facing technical roles
- Strong communication skills with ability to explain technical concepts clearly
- Proficiency in service management software and digital documentation tools
- Valid driver's license with clean driving record
- Knowledge of electric vehicle systems and DENZA products preferred
- Ability to multitask in fast-paced service environments
- Problem-solving mindset with attention to detail
- Customer-centric approach with conflict resolution abilities