Deskripsi Pekerjaan
Join Haier as a Service Area Supervisor and lead our technical service excellence in the Calabarzon region. This pivotal role empowers you to oversee service center operations, ensuring seamless customer experiences and maintaining Haier's reputation for quality. You'll drive team performance, optimize service workflows, and implement innovative solutions to exceed customer expectations. With competitive compensation and opportunities for professional growth, this position offers the chance to make a tangible impact in the home appliance service industry while advancing your leadership career in a global company.
Tanggung Jawab
- Supervise daily operations of technical service centers across the Calabarzon Area
- Manage and mentor service teams to ensure high performance and compliance
- Coordinate service dispatching, scheduling, and technician assignments
- Implement quality control measures and service improvement initiatives
- Handle customer escalations and resolve service-related issues
- Monitor service metrics and prepare performance reports
- Collaborate with cross-functional teams to enhance service delivery
Kualifikasi
- Bachelor's degree in Engineering, Business Management, or related field
- Minimum 3 years of experience in service operations or supervision
- Strong leadership and team management capabilities
- Technical knowledge of home appliances and service systems
- Excellent problem-solving and decision-making skills
- Customer service orientation with conflict resolution abilities
- Proficiency in service management software and reporting tools
- Valid driver's license with clean driving record