Deskripsi Pekerjaan
Are you ready to take your IT support career to the next level? KMC Solutions is seeking a skilled and dedicated Service Desk Analyst to join our dynamic team in Makati City. In this pivotal role, you will serve as the frontline support for our organization, ensuring seamless technology operations and minimal downtime for our employees.
We are looking for a proactive individual who possesses a deep understanding of IT infrastructure and excels at problem-solving. You will be responsible for managing a high volume of incoming requests via phone, email, and ticketing systems, providing timely and effective technical resolutions. If you are a communicative professional with a passion for technology and a customer-centric approach, we encourage you to apply for this exciting opportunity.
Join us in a fast-paced environment where your technical expertise will directly impact business productivity and user satisfaction.
Tanggung Jawab
- Respond to and resolve IT support tickets via phone, email, and chat in a timely manner.
- Diagnose and troubleshoot hardware, software, and network issues for end-users.
- Manage and update the ticketing system accurately to track progress and resolution status.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Assist in network connectivity issues and firewall configurations when necessary.
- Provide remote and on-site technical support to employees across various departments.
- Document all technical issues, resolutions, and solutions in the knowledge base.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Service Desk Analyst, Help Desk Support, or IT Support Specialist.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with ITIL frameworks and ticketing systems (e.g., JIRA, ServiceNow, Zendesk) is an advantage.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Ability to work in a rotating shift schedule to support business operations.
- Strong problem-solving skills and the ability to think critically under pressure.