Deskripsi Pekerjaan
Join KMC Solutions as a Service Desk Engineer supporting a prestigious UK client! This role offers a dynamic environment where you'll become the first point of contact for resolving complex IT challenges while delivering exceptional customer service. You'll work with cutting-edge technologies to diagnose hardware/software issues, provide remote support, and ensure seamless digital experiences for international users. This midshift position is perfect for professionals seeking to enhance their technical expertise in a global support context while making tangible impact. Grow your career in IT infrastructure while collaborating with cross-functional teams to maintain system reliability and user satisfaction.
Tanggung Jawab
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Manage IT service desk tickets with SLA adherence and accurate documentation
- Provide end-user training on software applications and system protocols
- Collaborate with global IT teams to escalate complex technical issues
- Monitor system performance and proactively address potential vulnerabilities
- Implement IT security best practices and incident response procedures
- Support system deployments, upgrades, and patch management
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- Minimum 1-2 years in service desk or technical support role
- Proficiency in Windows OS, Active Directory, and enterprise applications
- Strong troubleshooting skills for network connectivity and software issues
- Excellent communication skills with fluency in English
- Ability to work flexible midshift schedule (afternoon/evening hours)
- Experience with ITSM tools (ServiceNow, Jira, or similar)
- Customer-focused mindset with problem-solving aptitude