Deskripsi Pekerjaan
Join Bank KEB Hana Indonesia, a trusted financial institution backed by Hana Financial Group, as a Service Frontline Officer for our Kantor Cabang (KC) in Bali. We are seeking passionate and dedicated individuals who are eager to deliver exceptional customer service and drive operational excellence in a dynamic banking environment.
As the first point of contact for our valued customers, you will play a pivotal role in shaping their banking experience. Your primary duties will encompass conducting daily branch operations, processing transactions with accuracy, and providing clear, professional explanations of our extensive suite of banking products and services. You will be the face of KEB Hana Indonesia, embodying our core values of integrity, innovation, and customer-centricity.
This role offers a stellar opportunity to build a robust career within the banking and financial services industry. You will thrive in a supportive, fast-paced environment where your contributions towards branch targets and customer satisfaction are highly valued and recognized. If you possess a flair for communication, a keen eye for detail, and a strong drive to achieve, we warmly invite you to become part of our growing family in the beautiful island of Bali.
At Bank KEB Hana Indonesia, we don't just offer jobs; we offer careers. Join us and take the first step towards a bright future in finance.
Tanggung Jawab
- Carry out daily branch operational activities, including processing customer transactions (deposits, withdrawals, transfers, and payments) in strict compliance with bank governance and procedures.
- Provide excellent customer service by delivering accurate, clear, and professional information about KEB Hana's banking products, services, and promotions.
- Proactively identify customer needs and perform cross-selling of financial products (savings, credit cards, loans, bancassurance) to meet individual and branch sales targets.
- Handle customer inquiries, feedback, and complaints with professionalism, ensuring timely resolution and follow-up to maintain the highest level of satisfaction.
- Maintain precise records of all transactions, perform daily cash balancing, and ensure the security of cash and negotiable instruments in accordance with operational security policies.
- Support branch administrative duties, including opening and closing procedures, filing of documents, and preparation of operational reports.
- Stay continuously updated on all banking products, policies, and regulatory changes to provide competent advice and service to customers.
- Collaborate effectively with the branch team to foster a positive working culture and collectively achieve the branch's operational and business objectives.
Kualifikasi
- Minimum Diploma (D3) or Bachelor's Degree (S1) from a reputable university, preferably in Finance, Management, Accounting, or a related discipline.
- Maximum age of 27 years for fresh graduates or 30 years for applicants with relevant banking or customer service experience.
- Strong understanding of banking operations, cash handling, and customer service excellence.
- Excellent communication and interpersonal skills; proficiency in English is required (both oral and written). Fluency in Mandarin is a significant advantage.
- Customer-oriented attitude with a professional appearance, high integrity, and meticulous attention to detail.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Willing to be placed in our branch network across Bali (Denpasar, Kuta, and surrounding areas).
- Self-motivated, target-driven, and capable of working effectively both independently and collaboratively in a fast-paced team environment.