Deskripsi Pekerjaan
Join MM Supreme as a Service Manager and lead our customer service team to excellence! We are seeking a dynamic and experienced professional to oversee our service operations, ensuring exceptional customer satisfaction and efficient repair processes. As a Service Manager, you will be the driving force behind our commitment to quality service, managing both technical and customer-facing aspects of our service department.
The ideal candidate will bring strong communication skills, problem-solving abilities, and a passion for customer service excellence. You will coordinate with technicians, manage customer inquiries, and implement strategies to improve service delivery. Your leadership will be crucial in maintaining high standards of service quality while ensuring timely and effective resolution of customer issues.
If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer experiences, we invite you to apply for this exciting opportunity with MM Supreme. Help us shape the future of our service operations and make a significant impact on our customers' experience.
Tanggung Jawab
- Oversee daily service operations and ensure efficient workflow
- Manage and mentor customer service team members
- Handle complex customer inquiries and resolve complaints
- Coordinate with technical teams to ensure timely repairs
- Implement service improvement strategies and quality control measures
- Monitor service metrics and report on performance
- Develop and maintain strong relationships with customers
- Train staff on service procedures and customer interaction standards
Kualifikasi
- Bachelor's degree in Business Administration, Management, or related field
- Minimum 3 years of experience in service management or customer service leadership
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Experience in managing service teams and operations
- Knowledge of service management software and tools
- Ability to work under pressure and handle multiple tasks simultaneously
- Proficiency in both English and Bahasa Malaysia