Deskripsi Pekerjaan
Join Home Credit's dynamic IT team as a Service Recovery Junior Engineer, where you'll play a pivotal role in maintaining service excellence across our digital platforms. This position offers an exciting opportunity to dive deep into incident management, troubleshooting complex system issues, and implementing proactive solutions to prevent recurring disruptions. You'll collaborate closely with L1/L3 support teams to coordinate rapid response efforts, develop effective workarounds, and drive continuous improvement in service reliability. Beyond technical problem-solving, you'll contribute to robust reporting frameworks and documentation standards that enhance operational transparency and knowledge sharing. If you're passionate about turning service challenges into opportunities for innovation and growth, this role provides the perfect platform to develop your expertise in a fast-paced, customer-centric environment.
Tanggung Jawab
- Investigate and resolve service incidents through systematic analysis and root cause identification
- Coordinate cross-functional responses between L1/L3 teams to minimize service disruption
- Design and implement effective workarounds to restore critical services
- Analyze incident patterns to develop preventive measures and reduce recurrence rates
- Support comprehensive incident reporting and maintain accurate documentation
- Collaborate with stakeholders to optimize service recovery processes
- Monitor system health and escalate emerging risks proactively
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related technical field
- 0-2 years of experience in IT support, incident management, or operations
- Strong analytical skills with ability to troubleshoot complex technical issues
- Excellent communication skills for coordinating cross-team responses
- Familiarity with ITSM frameworks (ITIL) and incident management tools
- Ability to work efficiently under pressure with competing priorities
- Attention to detail and commitment to documentation best practices