Deskripsi Pekerjaan
Join our luxury retail team as a Showroom & Brand Experience Manager and become the architect of unforgettable customer journeys. This pivotal role combines strategic leadership with hands-on showroom operations to create an immersive brand environment that exceeds client expectations. You'll drive revenue growth through exceptional service standards, team empowerment, and meticulous attention to detail. The ideal candidate will thrive in a fast-paced luxury setting, transforming every showroom interaction into a memorable brand experience that fosters loyalty and drives sales. If you're passionate about elevating retail excellence and shaping brand narratives, this role offers the perfect platform to showcase your leadership and operational expertise.
Tanggung Jawab
- Lead showroom operations including staff scheduling, inventory management, and visual merchandising
- Develop and execute customer experience strategies aligned with luxury brand standards
- Train and mentor showroom teams on product knowledge, sales techniques, and brand protocols
- Analyze sales data and customer feedback to identify improvement opportunities
- Coordinate with marketing and sales teams on promotional campaigns and brand initiatives
- Ensure compliance with safety, security, and operational procedures
- Monitor key performance metrics and implement corrective actions
Kualifikasi
- Bachelor's degree in Marketing, Business, or related field preferred
- Minimum 5 years in luxury retail/showroom management experience
- Proven track record of team leadership and sales performance targets
- Expertise in customer journey mapping and luxury service standards
- Strong analytical skills with experience in retail metrics and KPIs
- Exceptional communication and conflict resolution abilities
- Proficiency in retail management systems and CRM platforms