Deskripsi Pekerjaan
Are you a tech enthusiast with a passion for hardware and problem-solving? Xpert Empire Sdn Bhd is looking for a skilled and detail-oriented Smartphone Repair Technician to join our growing team in Cheras, Kuala Lumpur. In this role, you will be the go-to expert for diagnosing and fixing a variety of mobile devices, ensuring our customers receive top-tier service and reliable solutions.
We pride ourselves on maintaining the highest standards of technical excellence. The ideal candidate will be comfortable working in a fast-paced retail environment, upholding strict company SOPs, and providing a seamless customer experience. If you have a steady hand, a sharp mind for troubleshooting, and a commitment to quality, we want to hear from you.
Tanggung Jawab
- Perform accurate diagnosis and troubleshooting of smartphone hardware and software issues.
- Execute high-quality repairs on various smartphone models according to company SOPs.
- Maintain a clean, organized, and professional workstation at all times.
- Manage spare parts inventory and report usage accurately.
- Assist walk-in customers with technical inquiries and provide transparent repair estimates.
- Ensure all repair logs and service reports are documented correctly in the system.
- Collaborate with team members to ensure smooth daily store operations and target achievement.
Kualifikasi
- Minimum SPM or equivalent technical certification.
- Proven experience in smartphone repair (screen replacement, battery swapping, board-level micro-soldering is a plus).
- Strong analytical and troubleshooting skills with an eye for detail.
- Ability to work under pressure and meet repair turnaround time targets.
- Excellent communication skills with a customer-centric mindset.
- Punctual, honest, and highly disciplined in following standard operating procedures.
- Able to work in the Cheras, Kuala Lumpur area.