Deskripsi Pekerjaan
Cognizant is a global powerhouse serving diverse industries with innovative solutions delivered through our specialized practice areas. We are looking for a dedicated and detail-oriented Social Media Support Specialist to join our dynamic team in Quezon City. In this pivotal role, you will serve as the voice of our brand across various digital platforms, ensuring exceptional customer service and fostering a positive, engaging community environment.
Your primary focus will be managing incoming social media inquiries, resolving customer issues efficiently, and curating engaging content that aligns with our corporate values. You will work closely with the marketing and communications teams to amplify our brand message and drive engagement. If you are passionate about social media trends and possess strong problem-solving skills, we want to hear from you.
Tanggung Jawab
- Monitor and manage incoming social media messages, comments, and reviews in a timely and professional manner.
- Provide exceptional customer support and resolve escalated issues directly on social platforms.
- Engage with the online community to build brand loyalty, handle public relations inquiries, and manage sentiment.
- Assist in the creation, scheduling, and curation of social media posts, stories, and digital content.
- Analyze social media performance metrics and prepare weekly reports to optimize engagement strategies.
- Stay updated on industry trends, emerging platforms, and best practices to keep our social strategy fresh and competitive.
Kualifikasi
- Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
- Minimum of 1-2 years of experience in social media management or customer support roles.
- Excellent written and verbal communication skills in English; ability to translate complex concepts into simple language.
- Familiarity with social media management tools (e.g., Hootsuite, Buffer, Sprout Social, or similar).
- Strong understanding of SEO principles, content marketing, and digital engagement strategies.
- Ability to multitask, work independently, and thrive in a fast-paced, deadline-driven environment.