Deskripsi Pekerjaan
Join Oracle, a global leader in technology, and make a tangible difference in the healthcare industry. We are seeking a dedicated Solution Analyst I for our Patient Portal team, specifically for our night shift operations. In this pivotal role, you will serve as the primary support interface for patients accessing our Oracle Health applications.
Your expertise in customer service and basic front-end application knowledge will be crucial in assessing inquiries, investigating technical issues, and resolving them efficiently to ensure patient satisfaction. You will work in a fast-paced, 24/7 environment where your ability to troubleshoot problems quickly and communicate clearly is valued. This position offers the opportunity to work with cutting-edge technology while supporting critical healthcare services.
If you are looking for a challenging role at a Fortune 500 company and thrive in a results-driven environment, we encourage you to apply.
Tanggung Jawab
- Assist patients with accessing the Patient Portal, resolving login issues, and navigating application features.
- Investigate and resolve technical inquiries related to Oracle Health applications using basic front-end knowledge.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues to senior analysts or engineering teams when necessary.
- Monitor system performance and report anomalies or bugs detected during the night shift.
- Provide clear, empathetic, and accurate guidance to non-technical users over the phone or chat.
- Collaborate with cross-functional teams to ensure system stability and user satisfaction.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong customer service orientation with excellent verbal and written communication skills.
- Basic understanding of web applications and front-end functionality.
- Ability to work independently during night shifts without direct supervision.
- Proficiency in using ticketing systems and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving mindset with a high attention to detail.
- Familiarity with healthcare terminology or medical records systems is a plus.
- High adaptability and the ability to handle high-volume inquiries.