Deskripsi Pekerjaan
Join Marina Bay Sands, Singapore's premier luxury destination, as our Spa & Wellness Training Manager. Lead transformative training initiatives that elevate our world-class spa services to new heights of excellence. This pivotal role combines your passion for holistic wellness with expertise in talent development, ensuring our spa team delivers unparalleled guest experiences. You'll craft innovative curricula, mentor industry professionals, and drive continuous improvement in spa operations. Be part of an award-winning team committed to setting global standards in luxury hospitality and wellness innovation.
Tanggung Jawab
- Develop, implement, and evaluate comprehensive training programs for spa therapists, wellness consultants, and support staff
- Conduct immersive training sessions covering spa protocols, product knowledge, guest engagement, and wellness techniques
- Monitor staff performance through assessments and feedback loops, identifying skill gaps and development opportunities
- Collaborate with department heads to align training initiatives with business objectives and service standards
- Design and maintain training materials, including digital resources and operational manuals
- Stay current with industry trends, certifications, and emerging wellness practices
- Track training outcomes and report key metrics to senior management
Kualifikasi
- Bachelor's degree in Hospitality Management, Wellness, or related field
- Minimum 5 years of spa operations experience with 3+ years in training/leadership roles
- Professional certification in spa therapy, wellness coaching, or training development
- Proven expertise in curriculum design and adult learning methodologies
- Strong leadership and interpersonal skills with ability to mentor diverse teams
- Exceptional knowledge of luxury spa protocols, safety standards, and guest experience design
- Proficiency in training management software and digital learning platforms