Deskripsi Pekerjaan
Med-Metrix International, a premier healthcare solutions provider, is thrilled to launch our pioneering Spanish Bilingual Team at our state-of-the-art facility in Pasig City, Metro Manila. We are seeking dedicated professionals who are fluent in Spanish and English to join this foundational team. As a Spanish Bilingual Representative, you will be the voice of our brand to Spanish-speaking customers, delivering exceptional service through phone, email, and chat. Your language skills and customer-focused mindset will help us set new standards in bilingual support.
This role offers a unique opportunity to grow your career in a supportive environment that values language excellence. You will receive comprehensive training, competitive compensation, and performance-based incentives. We provide health benefits, paid time off, and clear advancement paths within a rapidly expanding organization. Your contributions as a pioneer will be recognized and rewarded as we build a center of excellence together.
If you are passionate about helping others and ready to take your career to new heights, apply now and become part of something extraordinary.
Tanggung Jawab
- Respond to customer inquiries in Spanish and English via phone, email, and chat
- Provide accurate information and support regarding healthcare products and services
- Resolve customer complaints and issues promptly to ensure satisfaction
- Document all interactions in CRM and maintain detailed records
- Meet or exceed performance metrics (quality, productivity, customer satisfaction)
- Collaborate with team members and other departments to improve processes
- Participate in ongoing training and stay updated on product and policy changes
Kualifikasi
- Minimum high school diploma or equivalent
- Fluency in Spanish and English (both oral and written) is required
- At least 6 months of customer service experience; call center experience preferred
- Excellent communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficient in using computers and common software applications
- Ability to work in a fast-paced environment and adapt to changes
- Willingness to work on shifting schedules, including occasional weekends