Deskripsi Pekerjaan
Are you a passionate storyteller and digital strategist ready to elevate the brand voice of one of the Philippines' leading tech innovators? Converge ICT Solutions is seeking a Sr. Community Management Specialist to spearhead our digital engagement strategy. In this role, you will be the bridge between our brand and our subscribers, fostering vibrant online spaces that reflect our commitment to superior connectivity.
You will be responsible for building, nurturing, and scaling our online presence across social media and digital platforms. This is more than just a social media role; it is an opportunity to shape brand perception, manage complex community dynamics, and translate subscriber feedback into actionable business insights. If you have a knack for turning followers into brand advocates and possess deep analytical skills to track community sentiment, we want to meet you.
Tanggung Jawab
- Develop and execute a comprehensive community engagement strategy that aligns with long-term business goals.
- Build and nurture thriving online communities across diverse platforms (Facebook, Twitter, LinkedIn, etc.).
- Manage crisis communication and address subscriber inquiries with empathy, professionalism, and brand alignment.
- Analyze community data and social listening metrics to generate actionable insights and reports for stakeholders.
- Collaborate with the marketing and customer experience teams to ensure cohesive messaging and brand consistency.
- Host and moderate online events, webinars, and interactive sessions to boost engagement.
- Stay ahead of digital trends and emerging platforms to optimize our community management approach.
Kualifikasi
- Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
- Minimum of 3-5 years of experience in community management or social media strategy, ideally within the telecommunications or tech industry.
- Excellent written and verbal communication skills with a keen eye for brand voice and tone.
- Proven track record of building and scaling online communities or handling high-volume customer digital interactions.
- Strong analytical mindset with proficiency in social media management tools (e.g., Hootsuite, Sprout Social, or similar).
- Ability to work under pressure and manage sensitive community issues with high emotional intelligence.
- Knowledge of digital marketing best practices and SEO principles is a significant advantage.