Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? Capital One is seeking a Sr. Coordinator for Enterprise Payments - Items Processing to join our dynamic team in Calabarzon & Mimaropa. In this pivotal role, you will be the driving force behind the seamless execution of high-volume payment workflows and critical process management activities.
You will lead initiatives that ensure our enterprise payment systems operate with maximum efficiency, accuracy, and regulatory compliance. If you possess a strong background in banking operations, a talent for leadership, and a commitment to refining complex workflows, we want to hear from you. Join a team where your contributions directly influence the financial security and experience of our clients.
Tanggung Jawab
- Oversee and coordinate complex end-to-end workflow management for enterprise payment processing systems.
- Provide strategic leadership to cross-functional teams to ensure adherence to operational SLAs and quality standards.
- Analyze items processing metrics to identify bottlenecks and implement process improvements.
- Ensure full compliance with banking regulations, internal risk controls, and audit requirements.
- Collaborate with technical and product teams to troubleshoot processing errors and system downtime.
- Mentor junior staff and facilitate training sessions regarding new payment processing protocols.
- Drive operational excellence by streamlining workflows and reducing manual intervention in payment cycles.
Kualifikasi
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Minimum 3-5 years of professional experience in banking operations, payment processing, or financial services.
- Proven ability to lead teams and manage high-pressure, fast-paced operational environments.
- In-depth knowledge of payment clearing houses, settlement processes, and exception handling.
- Strong analytical skills with proficiency in Microsoft Excel and data visualization tools.
- Exceptional communication skills with the ability to convey complex processes to stakeholders.
- Strong understanding of risk management and regulatory compliance in a financial setting.