Deskripsi Pekerjaan
J.S. One is seeking a dedicated Support and Functional Consultant to bridge the gap between technical solutions and business needs. In this dynamic role, you will be responsible for analyzing functional requirements, implementing system changes, and providing top-tier technical support to our diverse client base. If you have a passion for problem-solving and a knack for explaining complex technical concepts to non-technical stakeholders, we want to hear from you.
As a key member of our team, you will ensure that our software systems operate smoothly while maximizing user efficiency. You will work closely with end-users to understand their challenges, document processes, and drive continuous improvement initiatives. This is an excellent opportunity for a professional looking to make a tangible impact within a growing organization.
Tanggung Jawab
- Analyze functional business requirements and translate them into viable system solutions.
- Provide daily technical support and troubleshooting for software applications and systems.
- Conduct user training sessions and prepare comprehensive documentation.
- Collaborate with the development team to resolve complex technical issues.
- Monitor system performance and suggest optimizations for better efficiency.
- Act as a primary point of contact for system inquiries and escalations.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in a similar Support or Functional Consultant role.
- Strong knowledge of ERP systems (e.g., SAP, Oracle) or CRM platforms is a plus.
- Excellent communication skills, both verbal and written.
- Ability to work independently and effectively within a team environment.
- Strong analytical skills with a focus on detail and accuracy.