Deskripsi Pekerjaan
Are you passionate about environmental advocacy and building meaningful human connections? Greenpeace is seeking a dynamic Supporter Relationship Coordinator to join our team in Kuala Lumpur. In this pivotal role, you will be at the heart of our fundraising efforts, focusing on cultivating deep, long-term relationships with our valued supporters across Malaysia.
As our primary point of contact for donor engagement, you will be responsible for strategies that boost donor loyalty, retention, and long-term commitment to our mission. You will translate complex environmental campaigns into compelling narratives that resonate with our community, ensuring our supporters feel empowered and valued. If you are a natural communicator with a heart for activism and a head for data-driven engagement, we want to hear from you.
Tanggung Jawab
- Develop and execute engagement strategies to enhance donor retention and minimize churn.
- Manage ongoing communication with supporters via phone, email, and direct outreach to build trust and brand affinity.
- Analyze donor data to segment audiences and personalize fundraising communications.
- Coordinate with the marketing team to align donor messaging with current environmental campaigns.
- Identify opportunities to upgrade existing donors and increase lifetime value.
- Provide regular reporting on donor sentiment, engagement metrics, and fundraising progress.
- Handle donor inquiries with empathy, professionalism, and deep knowledge of Greenpeaceās global and local initiatives.
Kualifikasi
- Bachelorās degree in Communications, Marketing, Public Relations, or a related field.
- Minimum 2-3 years of experience in donor management, customer success, or fundraising roles.
- Strong interpersonal skills with the ability to build rapport with diverse demographics.
- Excellent written and verbal communication skills in English and Bahasa Malaysia.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
- A demonstrated passion for environmental protection and social justice causes.
- Ability to work independently and collaboratively in a fast-paced, mission-driven environment.