Deskripsi Pekerjaan
Telogic is seeking a skilled Technical Support Engineer to join our team in Singapore. In this critical role, you will serve as the primary point of contact for customers experiencing technical challenges with our products. Your expertise will be instrumental in diagnosing issues, implementing solutions, and ensuring customer satisfaction.
When defects are identified, you will take ownership of documenting the problem thoroughly and communicating its priority to cross-functional teams. Your ability to translate complex technical issues into clear, actionable information will directly impact our customers' success and product quality.
This position offers an exciting opportunity to work with cutting-edge technology solutions while collaborating closely with our development and product teams. You will play a vital role in improving our products through valuable feedback from real-world usage and customer interactions.
At Telogic, we value technical excellence, proactive communication, and a customer-first mindset. If you thrive in dynamic environments and enjoy solving challenging technical problems, we would love to hear from you.
Tanggung Jawab
- Provide expert technical support and troubleshooting assistance to customers experiencing product issues
- Document defects comprehensively, including reproduction steps, system configurations, and error logs
- Communicate problem priority effectively to internal development and management teams
- Collaborate with cross-functional teams to identify root causes and implement lasting solutions
- Maintain and update technical documentation, knowledge bases, and support procedures
- Monitor system performance and proactively identify potential issues before they escalate
- Train and guide customers on product usage, features, and best practices
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- 1-3 years of experience in technical support, software testing, or related technical role
- Strong problem-solving abilities with a methodical approach to troubleshooting
- Excellent written and verbal communication skills in English
- Experience with bug tracking systems and defect documentation processes
- Familiarity with operating systems, networks, and basic database concepts
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Customer-focused attitude with a passion for delivering exceptional service