Deskripsi Pekerjaan
PT Lavilla Kreatif Perkasa is a dynamic organization committed to elevating business excellence through innovative human resource solutions. As a Technical Support Specialist, you'll be the cornerstone of our IT infrastructure, ensuring seamless operations and exceptional user experiences. Join our collaborative team where your problem-solving skills directly impact organizational efficiency. We value proactive professionals who thrive in fast-paced environments and are passionate about technology. This role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge systems in a supportive culture. If you're ready to transform technical challenges into solutions, we invite you to apply and become part of our mission to empower businesses through technology.
Tanggung Jawab
- Diagnose and resolve hardware/software issues across desktop and mobile systems
- Provide remote and on-site technical support via phone, email, and chat
- Install, configure, and maintain network infrastructure and peripherals
- Document technical solutions in ITSM systems and knowledge bases
- Collaborate with cross-functional teams to implement system upgrades
- Train users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Kualifikasi
- Bachelor's degree in IT, Computer Science, or related field
- Minimum 2 years of technical support experience
- Proficiency in Windows/Linux OS, networking, and cloud services
- Strong analytical and troubleshooting skills
- Excellent communication in Bahasa Indonesia and English
- CompTIA A+/Network+ certifications preferred
- Experience with ITIL/ITSM frameworks
- Ability to prioritize tasks in high-pressure situations