Deskripsi Pekerjaan
Are you a social media enthusiast with a passion for e-commerce? VA Masters is looking for a dynamic and detail-oriented TikTok Shop Virtual Assistant to join our growing remote team. In this role, you will play a pivotal part in managing shop operations, optimizing product listings, and enhancing the customer experience within the fast-paced TikTok Shop ecosystem.
We are looking for someone who stays ahead of trends, understands the TikTok algorithm, and can efficiently handle day-to-day administrative tasks to keep our shop running smoothly. If you have a proactive mindset and thrive in a digital-first environment, we want to hear from you!
Tanggung Jawab
- Manage and update product listings, descriptions, and imagery to maximize shop conversion rates.
- Monitor TikTok Shop backend for new orders, customer inquiries, and shipment tracking.
- Coordinate with influencers and affiliate creators for live stream collaborations and product placements.
- Analyze shop performance metrics and provide weekly reports on sales, views, and engagement.
- Respond promptly to customer queries and feedback to maintain a high shop rating.
- Assist in setting up shop campaigns, flash sales, and seasonal promotions.
- Perform daily audits of inventory levels to ensure timely replenishment.
Kualifikasi
- Proven experience as a Virtual Assistant, ideally within an e-commerce or social media marketing capacity.
- In-depth knowledge of how TikTok Shop operations function and the current creator ecosystem.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills in English.
- Proficiency in using tools like Google Workspace, Canva, and e-commerce management platforms.
- Ability to work independently with minimal supervision while meeting strict deadlines.
- A reliable internet connection and a dedicated quiet workspace for remote work.
- Strong analytical mindset with basic proficiency in Excel or Google Sheets for reporting.