Deskripsi Pekerjaan
Are you passionate about shaping the future of global shopping experiences? TikTok is seeking a highly analytical and creative UX Researcher to join our rapidly expanding E-commerce team in Singapore. As the digital marketplace continues to evolve, your insights will directly influence the development of features that connect millions of users with products they love in a seamless, engaging, and innovative environment.
In this role, you will be at the intersection of consumer behavior and high-scale technology. You will conduct deep-dive research to uncover user pain points, validate product concepts, and provide actionable recommendations that drive business growth and improve user satisfaction globally. You will collaborate with cross-functional teams, including Product Management, Engineering, and Design, to transform complex user data into world-class digital experiences.
If you are a researcher who thrives in a fast-paced environment and wants to make a measurable impact on the global e-commerce landscape, we invite you to apply.
Tanggung Jawab
- Plan and execute end-to-end UX research studies including generative, formative, and summative research.
- Conduct user interviews, usability testing, surveys, and diary studies to gather qualitative and quantitative insights.
- Synthesize research findings into actionable insights and communicate recommendations to stakeholders and product teams.
- Identify user friction points within the e-commerce purchase journey to improve conversion and retention.
- Work closely with designers and product managers to iterate on product prototypes and user flows.
- Maintain a deep understanding of global e-commerce trends and competitive landscape.
- Build and manage a comprehensive user research repository to democratize knowledge across the organization.
Kualifikasi
- Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Social Science, or a related field.
- 3+ years of professional experience in UX research, preferably within the e-commerce or consumer internet sector.
- Proven expertise in both qualitative and quantitative research methodologies.
- Experience with data analysis tools and remote research platforms (e.g., UserTesting, Qualtrics, Dovetail).
- Excellent communication skills with the ability to articulate complex insights to technical and non-technical stakeholders.
- Strong problem-solving skills and the ability to work independently in a fast-moving, ambiguous environment.
- Experience working in a global, cross-functional, and culturally diverse team.