Deskripsi Pekerjaan
Are you organized, detail-oriented, and passionate about delivering exceptional customer service? Teamridemax Philippines is currently seeking a dedicated Warranty Staff member to join our growing team in Caloocan City. In this role, you will serve as the primary point of contact for warranty-related concerns, ensuring that our customers receive timely and effective solutions for their product issues.
As a Warranty Staff, you will play a critical role in upholding our brand reputation by maintaining high standards of after-sales support. You will be responsible for evaluating warranty eligibility, documenting claims, and collaborating with our service centers to facilitate repairs or replacements. This position is ideal for someone who excels in administrative tasks, possesses strong problem-solving skills, and thrives in a fast-paced retail or service environment.
Join Teamridemax Philippines and help us deliver excellence in customer satisfaction. We offer a competitive salary package and a supportive working environment where your contributions are valued.
Tanggung Jawab
- Evaluate and process warranty claims in accordance with company policy and product guidelines.
- Verify product purchase history, serial numbers, and eligibility criteria for every claim received.
- Coordinate seamlessly with internal repair departments and external service partners to expedite service turnarounds.
- Communicate professionally with customers regarding the status of their claims and expected resolution timelines.
- Maintain accurate and up-to-date digital records of all warranty transactions and product defects.
- Perform quality inspections on returned products to determine the root cause of failure.
- Generate monthly reports regarding claim volumes and common product issues for management review.
Kualifikasi
- High School Diploma, Vocational course, or Bachelor’s degree in any field.
- At least 1-2 years of experience in warranty administration, customer service, or inventory management.
- Strong computer literacy, including proficiency in Microsoft Excel and inventory tracking software.
- Exceptional verbal and written communication skills in English and Filipino.
- Ability to multitask and prioritize workload in a high-volume environment.
- Keen attention to detail and a methodical approach to documentation.
- Proven ability to handle difficult customer inquiries with empathy and professionalism.