Deskripsi Pekerjaan
Are you seeking a dynamic career opportunity in the BPO industry? Join Infomedia Philippines Operations LP Co. LTD. as a Workforce Coordinator (Scheduler/BPO/Night Shift). In this key position, you will serve as the central point of contact responsible for the effective engagement of Operations and the Workforce team. You will play a vital role in managing complex shift schedules, optimizing staffing levels, and ensuring seamless night operations.
As a Workforce Coordinator, you will directly influence productivity and service standards. You will manage staff availability, handle scheduling conflicts, and ensure that the team is aligned with operational goals. This is an excellent opportunity for professionals looking to advance their career in workforce management within a leading BPO environment.
Tanggung Jawab
- Oversee and optimize daily shift schedules for the night operations team to ensure adequate coverage.
- Act as the primary liaison between the Operations and Workforce Management teams to resolve scheduling conflicts.
- Monitor staff attendance, leave requests, and performance metrics closely.
- Resolve workforce-related queries and escalations efficiently and professionally.
- Ensure strict compliance with company policies and labor regulations regarding shift work.
- Prepare daily, weekly, and monthly reports on workforce utilization and staffing levels.
- Collaborate with HR to manage workforce data and support onboarding processes.
Kualifikasi
- Bachelor’s degree in Business Administration, Human Resources, or a related field.
- Proven experience working as a Scheduler, Workforce Coordinator, or in a similar BPO role.
- Strong proficiency in workforce management tools and Microsoft Office Suite (especially Excel).
- Excellent communication and interpersonal skills to lead and coordinate effectively.
- Ability to work effectively and comfortably during night shifts.
- Strong problem-solving skills and a keen attention to detail.
- Basic understanding of labor laws and compliance standards.